Privacy Policy for MediTrackr

1. Information We Collect

We may collect the following categories of information:

a. Account Information

• clinic or organization name
• user name
• email address
• phone number
• address
• login credentials

b. Clinic Operational Data

• patient records entered by the clinic
• appointments
• prescriptions
• billing and payment data
• inventory data
• pharmacy billing data
• lab data
• staff account information

c. Technical Information

• IP address
• browser type
• device information
• access time
• log data
• pages visited
• session data

d. Communication Information

• messages sent to support
• demo requests
• inquiry form submissions
• email or WhatsApp communication related to product usage

2. How We Use Information

We use information to:

• create and manage your account
• provide the MediTrackr service
• support clinic operations
• improve product performance and usability
• communicate about trials, subscriptions, invoices, and support
• maintain system security
• troubleshoot technical problems
• send important service-related notifications

3. Clinic Data Ownership

The clinic or subscriber remains responsible for the data entered into the platform for its own operational use.

MediTrackr does not claim ownership over clinic-entered operational data such as patient records, appointments, prescriptions, invoices, payments, inventory, and lab records. We use this data only to provide and support the service.

4. Data Sharing

We do not sell your personal information or clinic data.

We may share information only in limited situations such as:

• with service providers helping us operate the platform
• when required to provide hosting, email, or infrastructure support
• when required by law, court order, or lawful government request
• to protect our rights, users, systems, or security

5. Data Security

We take reasonable administrative and technical steps to protect information against unauthorized access, misuse, alteration, or loss.

However, no online platform can guarantee absolute security, and users should also use strong passwords and protect account access.

6. Data Retention

We retain account and service data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our terms.

After account closure, we may retain limited information where reasonably necessary for compliance, audit, fraud prevention, backup cycles, or legitimate business records.

7. Data Export

Subject to product capabilities and account status, clinics may request or use available export features for operational data such as patients, appointments, invoices, payments, and reports.

8. Cookies and Similar Technologies

MediTrackr may use cookies or similar technologies for login sessions, security, preferences, analytics, and performance.

You may control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

9. Third-Party Services

Our website or product may use third-party services such as hosting providers, analytics tools, payment partners in future, communication services, or infrastructure vendors. Their handling of data may also be governed by their own privacy practices.

10. User Responsibilities

Each clinic or subscriber is responsible for:

• ensuring it has the right to collect and use the data it enters
• keeping login credentials secure
• managing staff access responsibly
• reviewing records entered by its own users

11. Children’s Information

MediTrackr is a clinic operations platform intended for professional/business use. It is not directed to children as a consumer product.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.