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Support
Real support for clinics using MediTrackr.
We help with product questions, trial setup, onboarding, billing, and daily operational support for small clinics and diagnostic teams.
Support is available for both trial and subscribed clinics to keep setup and day-to-day usage clear and practical.
How We Help
Support areas for clinic teams
Get assistance for onboarding, product workflows, billing, and operational continuity.
free trial support
onboarding help
subscription questions
technical support
billing-related questions
data export requests
Support Channels
Ways to reach MediTrackr support
Clear channels for faster response and guided assistance.
Phone
For urgent product and subscription assistance.
Fast updates for trial, onboarding, and support follow-ups.
Share detailed product, billing, or setup questions.
Support Hours
Monday to Saturday, 9:00 AM to 6:00 PM IST
Response during support window for active requests.
Support Process
How support works
- Share your clinic requirement and current workflow challenge.
- Our team guides setup steps based on your clinic type and plan.
- Get help during onboarding and daily operational adoption.
Need help now?
Start with a quick message
Share your clinic type, current workflow issue, and expected outcome. We will guide the next steps clearly.
Support FAQ
Frequently Asked Questions
Do you help with first-time setup?
Yes. We support clinic profile setup, staff onboarding, and operational configuration.
Can we contact support during trial?
Yes. Trial users can reach us for setup and product workflow support.
Do you support billing and subscription questions?
Yes. We assist with plan selection, billing clarifications, and activation guidance.
Can support help with data export requests?
Yes. We can guide available export options for your account and plan.
Need help with setup?
Get onboarding support for clinic profile, staff setup, billing settings, pharmacy, and lab workflow.
Our team helps you start clearly and reduce operational friction from day one.