guided setup and go-live questions
Support
Clinic software support for onboarding, billing, and daily operations.
We help with product questions, trial setup, onboarding, billing, and day-to-day support for small clinics and diagnostic teams using MediTrackr.
Support is available for both trial and subscribed clinics to keep setup and day-to-day usage clear and practical.
How We Help
Support areas for clinic teams
Get assistance for onboarding, product workflows, billing, and operational continuity.
free trial support
migration and import planning
subscription and billing questions
technical support
data export requests
dental workflow onboarding
Setup and Migration
What onboarding help usually covers
Support is not only for bugs. We also help clinics get structurally ready for live use.
Setup and branding
Clinic profile, invoice and prescription branding, services catalog, and workflow defaults.
Roles and daily operations
Owner, doctor, reception, billing, pharmacy, and lab role setup with branch-aware guidance.
Migration and go-live
Talk through imports, exports, spreadsheet cleanup, and the first live operational handoff.
Support Channels
Ways to reach MediTrackr support
Clear channels for faster response and guided assistance.
Phone
For urgent product and subscription assistance.
Fast updates for trial, onboarding, and support follow-ups.
Support Email
Technical help, onboarding questions, and day-to-day product support.
Billing Email
Subscription, invoice, renewal, and billing-related questions.
Hello Email
General product enquiries, demos, and getting started conversations.
Admin Email
Formal administrative or legal communication when required.
Support Hours
Monday to Saturday, 9:00 AM to 6:00 PM IST
Response during support window for active requests.
Support Process
How support works
- Share your clinic requirement and current workflow challenge.
- Our team guides setup steps based on your clinic type, staff flow, and plan.
- We help with billing setup, branding, roles, migration questions, and go-live readiness.
Need help now?
Start with a quick message
Share your clinic type, current workflow issue, and expected outcome. We will guide the next steps clearly.
Support FAQ
Frequently Asked Questions
Do you help with first-time setup?
Yes. We support clinic profile setup, staff onboarding, and operational configuration.
Can we contact support during trial?
Yes. Trial users can reach us for setup and product workflow support.
Do you support billing and subscription questions?
Yes. We assist with plan selection, billing clarifications, and activation guidance.
Can support help with data export requests?
Yes. We can guide available export options for your account and plan.
Need help with setup?
Get onboarding support for clinic profile, staff setup, billing settings, pharmacy, and lab workflow.
Our team helps you start clearly and reduce operational friction from day one.